toniq.
legal

Privacy Policy.

Last updated: 13 May 2025

1. Who we are

Toniq ("we", "us", "our") is a crypto payment infrastructure platform for live events, operated by Toniq Live Limited, incorporated in Hong Kong. We enable event organisers to accept stablecoin (USDT) payments through our API platform.

If you have any questions about this policy, contact us at contact@toniq.live.

2. Information we collect

We may collect the following information when you use our website or services:

  • Contact information · name and email address when you submit our contact or get-started form.
  • Business information · company name, role, and event details provided during onboarding.
  • Usage data · pages visited, browser type, device type, and referring URL, collected via server logs and analytics.
  • Wallet addresses · public blockchain addresses provided by event organisers to receive payments. These are publicly visible on the blockchain and are not personal data.

We do not collect payment card numbers, bank account details, or government identification numbers.

3. How we use your information

We use the information we collect to:

  • Respond to enquiries and provide customer support.
  • Set up and manage your Toniq account and API integration.
  • Send service-related communications (onboarding, product updates, security notices).
  • Improve our website and services through aggregated analytics.
  • Comply with legal obligations and prevent fraud.

4. Legal basis for processing (GDPR)

Where the EU General Data Protection Regulation (GDPR) applies, we process your data on the following legal bases:

  • Contract performance · to provide the services you have requested.
  • Legitimate interests · to operate and improve our platform, and to communicate with you about your account.
  • Legal obligation · to comply with applicable laws and regulations.
  • Consent · where you have explicitly opted in to marketing communications.

5. Sharing your information

We do not sell your personal data. We may share it with trusted third parties only where necessary:

  • Service providers · hosting, email, and analytics providers who process data on our behalf under data processing agreements.
  • Legal requirements · if required by law, court order, or to protect the rights and safety of Toniq or its users.
  • Business transfers · in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Cookies and tracking

Our website uses minimal cookies required for the site to function correctly. We may use analytics tools that set cookies to help us understand how visitors use our site. These do not identify you personally.

You can control or delete cookies through your browser settings at any time.

7. Data retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact enquiry data is held for up to 2 years. Account data is retained for the duration of our relationship and up to 5 years after termination for legal and audit purposes.

8. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict processing.
  • Receive your data in a portable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at contact@toniq.live.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. All data is transmitted over encrypted HTTPS connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International transfers

Toniq is based in Hong Kong. If you are located in the European Economic Area or UK, your data may be transferred to and processed in Hong Kong or other countries. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection law.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact us

For questions about this Privacy Policy or your data, please contact:

Toniq Live Limited
Hong Kong
contact@toniq.live